Your Feedback. Our Action.

We've increased our Customer Care team by 40%

When to Call Customer Service: Think of It Like an Urgent Medical Question​

​We understand that getting quick and effective support is important to you. That’s why we’ve increased our customer care team by 40% and have introduced LiveChat to be more helpful and responsive than ever.​

To make sure everyone gets the help they need as quickly as possible, we suggest thinking of our phone support like asking an urgent medical question. Here’s how you can get the most out of our support options before giving us a call:​

1. Check the Help Centre: Our help centre is full of useful information. Whether you're troubleshooting an issue, managing your account, or need order details, you can often find the answers you need right there, without waiting.​

2. Send an Email: For less urgent questions, sending an email is a great way to get help. Our bigger team means faster responses, and you can include all the details we need to assist you efficiently.​

3. Use LiveChat: If you want a quick response but don’t need to call, you can now message us through LiveChat on our website. It's like texting a friend—easy and fast. Our team is ready to help you promptly through this channel.​

By using these resources, you’re helping keep our phone lines open for those who really need immediate assistance. This way, everyone gets the support they need, when they need it.​

Together, we can make sure everyone gets the help they need as quickly as possible.​

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