Weight Loss Terms & Conditions

1. Introduction 

PillTime’s “Weight Loss Service” is a private, pay-for service. By using our website and services, you agree to these Terms and Conditions.  

2. About  

PillTime Ltd is a registered UK company. Our registered address is Units 7&8 Cribbs Causeway Centre The Laurels, Cribbs Causeway, Bristol, England, BS10 7TT and our company number is 10381083. You can contact us at: 

• Phone: 0800 074 3303 

• Email: customerservices@pilltime.co.uk 

You can refer to our full Terms & Conditions for our other services here: https://pilltime.co.uk/terms-of-service 

3. Regulatory Compliance 

PillTime Ltd operates as a regulated pharmacy under UK law. We comply with all relevant healthcare regulations, including oversight by the General Pharmaceutical Council. Our GPhC Registration Number is 9011779. Our prescribing pharmacists are trained in weight management and will assess your suitability for treatment based on your medical history and current health information. 

4. Security and Privacy 

Your privacy is important to us. We use security measures to protect your data, including encryption and firewalls. Payments are securely processed by our trusted payment partners. 

PillTime Ltd complies with UK Data Protection laws. We only share your personal information with third parties when necessary to fulfil your order, such as our dispensing systems and delivery courier partners.  

5. Your Responsibilities 

To use our services, you must: 

• Be at least 18 years old  

• Provide accurate and complete information. 

• Ensure the medication prescribed to you is for your personal use only. 

• Follow instructions on medication use, including reading the Patient Information Leaflet(s) which comes with your medicines.  

• Inform us of any adverse reactions. 

• Ensure someone is available to receive your delivery. 

6. Medical Information and Advice  

We provide advice and prescribe medicines based on the information you supply. It is your responsibility to ensure the information is accurate, as errors may affect the suitability of the treatment. 

Weight loss medications are designed to support a balanced diet and exercise plan, not to be relied on alone. The best approach is to speak to your GP before starting any weight loss journey and ensure they have your up-to-date weight, height, and blood pressure records. It is vital to read all guidance carefully and provide accurate information so we can monitor your progress safely. If you are ever unsure, please contact us or your GP for advice. 

7. Pricing and Payments 

All prices are in GBP and include VAT unless stated otherwise. If an incorrect charge is made, we will refund the overpaid amount. Payment must be made in full before we can dispatch your order. 

8. Order Process and Clinical Assessment 

All prescription orders are subject to clinical assessment. We may request further information or identity verification before approval. We may need to access your summary care records or speak to your GP. Delays in responding may affect delivery times, or our ability to process your order.  

9. Delivery Policy  

We aim to dispatch approved orders within 1-2 working days. A signature is required upon receipt. You are responsible for providing an accurate delivery address and ensuring availability. For temperature-sensitive medications, handling and storage instructions will be provided.  

Once your order has been dispatched, responsibility for the parcel transfers to the courier. PillTime will provide tracking information to help you monitor the delivery. In the event of a delay or issue after dispatch, you will need to contact the courier directly to arrange redelivery or resolve the matter. 

10. Returns and Refunds 

Due to UK regulations, we cannot accept returns or provide refunds for dispensed medication unless an error was made on our part. If you receive incorrect medication, contact us immediately. 

If your order is declined by our clinical team, a full refund will be processed within 5-10 working days. 

11. Complaints Procedure 

We are committed to excellent service. If you have a complaint, please contact our support team via email or phone. We aim to respond within 48 hours and resolve issues promptly. You can read our full complaints procedure here: https://pilltime.co.uk/complaints 

12. Website Content 

We strive to keep our website accurate, but information may occasionally become outdated. Any medical content is for general information only and should not replace professional medical advice. 

13. Third-Party Links 

Our website may contain links to external resources. PillTime Ltd is not responsible for the content or accuracy of third-party sites. 

14. Changes to These Terms 

We may update these terms at any time. The terms in effect at the time of order placement will apply unless changes are required by law. 

By using our website and services, you confirm your agreement to these terms and conditions.