We’re here to help

Need advice or have a question? Visit our help centre or speak to our friendly, helpful, Customer Care team - available between 8.30am – 5.30pm Monday – Friday.

LiveChat

Click the icon in the bottom right corner and select ‘Click for support’ to access Live Chat. This is the quickest way to contact us.

CallBack

We’ve introduced a convenient call-back service, so you no longer have to wait in phone queues or listen to hold music. Simply phone 0800 074 3303, select the star key (*) to request a callback.

WhatsApp

You can now use WhatsApp to message our Customer Care Team directly on 0800 074 3303.

You can log-in to your account to order medications and check your order and prescription status. Please select the applicable log-in below based on when you joined PillTime:

Joined PillTime Before 5th March 2025 - log in

Joined PillTime After 5th March 2025 - log in