PillTime Account Access
Important Notice: System Upgrades in Progress
Temporary Changes to Our Service
We are currently upgrading our systems to serve you better. However, we have encountered some unforeseen challenges during this transition that temporarily affect our operations.
What This Means For You:
Medication Packaging: Your medications may be dispatched in their original manufacturer's packaging rather than our usual pouch system. Rest assured, all medications remain the same, only the packaging is different.
Dispatch Timing: There are slight delays in order processing and dispatch times. However, we are prioritising shipments to ensure you receive your medication before your next cycle is due to start.
Customer Service Response Times: We're experiencing higher-than-normal volumes across all our customer service channels, resulting in longer wait times.
Our Commitment to You:
We sincerely apologise for any inconvenience these temporary changes may cause. Our team is working hard to resolve these issues as quickly as possible while ensuring the continued safety and accuracy of your medication service.
Thank you for your patience and understanding during this transition period. We are committed to returning to our normal service levels as soon as possible and will update this notice when improvements are in place.
If you have urgent concerns, please continue to contact our customer service team through your preferred channel, and we will respond as promptly as we can.
Please note: Your existing account log-in details will no longer provide access on desktop. Your new account will not display any existing orders, but these will be delivered as expected. All future orders placed through your account will be fully trackable.
You can find details on how to locate your NHS log-in here.
Log-in on Mobile
Please do not try and log-in to the portal through your phone. The mobile form allows you to sign-up to PillTime as a new customer only.
As an existing customer, you are required to use NHS log-in on your desktop to access our enable you to easily order medication and track orders for yourself and your loved ones.
NHS log-in now required
On desktop, we have improved PillTime Accounts to enhance your experience, enabling you to easily order medication and track orders for yourself and your loved ones.
To access your new PillTime account, please use your NHS Log-In.