We understand that staying informed about your order status and delivery is crucial. That’s why we’re improving our updates to provide you with a clear and concise single order summary. Here’s how we’re enhanced our communication to keep you informed every step of the way:​

Single Order Summary: Our new single order summary will provide all the information you need in one place. This makes it easier for you to track your order from start to finish without having to navigate through multiple updates.​​

Improved Communication: We’re cleaning up our email notifications to be more straightforward and easier to understand. You’ll receive clear updates on the status of your order, ensuring you’re always in the loop.​​

New PillTime app launching soon: Instead of using the NHS app, PillTime will require orders to be placed through our new app or web portal, which are designed for easy self-service.

We hope these enhancements make managing your prescriptions and staying informed about your orders easier than ever. Thank you for your feedback and for helping us improve our services.​