We collect and use your information to process your order, manage your account and, if you agree, send you details of our other goods and services and those of our selected partners.
We also use information automatically collected from our website to personalize your repeat visits to the website and to improve our website.
Some of the information we collect is medical data. This information is always treated confidentially. We will never disclose medical data unless legally required or permitted. We will not use your medical data for marketing purposes.
Last updated: 22 June 2017
We update this policy from time to time, so please review it regularly. If we make changes, we will notify you by changing the date at the top of the policy. In some cases, we may provide you with additional notice (i.e. by sending you an email).
Collection of information
Information you provide to us
We collect information you provide directly to us. For example, if you use or register to use our services. The type of information we collect may include your name, address, data of birth, email address, phone number, details of the medicines you’ve ordered and other purchase/prescription history.
Some of this information will enable us to identify you and is known as personal data. As required by law, we will take particular care when dealing with your personal data.
Information we collect automatically when you visit our site or use our services
Medical data and patient confidentiality
Some of the information we collect is medical data (for example, details of the medicines you have ordered). This information is always treated confidentially which means that none of our staff can access it unless they are a health professional (or owe a similar duty of confidentiality). We will never disclose medical data unless legally required or permitted to do so. Your medical data will not be used for marketing purposes.
Why do we collect this information and what do we use it for?
As part of the provision of our services, we use the information that we collect from you:
- To enable us to provide our health services to you.
- To assist you in answering any questions or queries you may have submitted.
- To enable us to comply with regulatory requirements.
- To communicate with you in the event that there is a query or problem with your order.
- To inform you of any changes to our website, services or goods and products.
- For record keeping purposes.
- To track and analyse activity on our website.
Where you have agreed that we may do so, we may send you personalized marketing communications in order to keep you informed of our and our selected partner’s products and services, which we consider may be of interest to you.
Email marketing campaigns published by us may contain tracking facilities within the actual email. Your activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply you with more relevant content based around your activity.
You can opt-out of receiving marketing communications at any time by emailing us at email@example.com. Details of how to opt-out will also be provided in each email or other marketing communication we send you.
Sharing your information
We use other organizations to help us provide our services and improve them, including:
- delivering your orders and providing emails or texts so you can track your order.
- sending letters and marketing material.
- carrying out market research.
Where we need to share information with our third party providers, we give them only the minimum amount they need to provide services to us and you. Those we share your information with, in these circumstances, are not allowed to use it to try to sell their own services to you.
As well as giving our service providers information to help us provide our products and services to you, we may give your personal information to others (third parties) in the following circumstances:
- If we are selling or buying any business or assets, in which case we may give your personal information to the prospective seller or buyer of such business or asset.
Cookies are small data files that a website can send to your browser, which may then store it on your computer.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.
Security and the storage of your data
The security of your information is very important to us, and we take all appropriate security measures (including physical, electronic and procedural measures) to help protect it from being seen or shared by people or organizations not authorized to receive it. When sending your personal information to a third party to provide goods or services, we will use reasonable ways of keeping your personal information secure.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of information that you choose to send us electronically, sending such information is entirely at your own risk.
Access to information
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information. You can exercise this right by emailing us at firstname.lastname@example.org.