Join the PillTime Team: Customer Care Advisor

Are you seeking a career in a dynamic team within a thriving, forward-thinking company? Look no further than the exciting Customer Care Advisor role at PillTime!

But don't just take our word for it—here's what Rebecca, a valued team member, has to say:

"Working at PillTime has been an incredible experience. The team dynamic and the company's commitment to innovation make every day rewarding and exciting."

PillTime is an advanced online pharmacy in Bristol and the fourth-largest pharmacy in the UK. We are changing the way thousands of people receive and manage their vital medications from the convenience of their homes. As a significant contributor to the automation of medicine prescription provision and delivery, we seek an enthusiastic and committed Customer Care Advisor.

Why PillTime?

• Be a Pioneer: Join a team at the forefront of transforming lives through efficient medication management.

• Team Spirit: Collaborate with experienced advisors in a supportive environment where continuous coaching and training are prioritised.

• Visionary Leadership: Work closely with Karen, our Head of Customer Care, as we strive to change lives and put customers at the heart of everything we do.

Key Responsibilities:

• Ensure the customer journey is prompt, informative, and supportive.

• Handle enquiries via the phone, email and web forms.

• Manage customer data accurately through the CRM system.

• Collaborate with other departments for efficient query resolution.

Requirements:

• Positive communication skills, both on the phone and in writing.

• Comfortable using various IT systems; training provided.

• Previous customer-facing experience in office, retail, or hospitality.

• Positive attitude and eagerness to contribute to a customer-centric culture.

What PillTime Offers:

• Competitive starting salary.

• Opportunity to work from home up to 2 days per week.

• Ongoing coaching, training, and personal development plans.

• Thriving company culture with a positive and visionary outlook.

If you're ready for a new challenge and want to be part of a company that values its people, apply now!

Apply today to positively impact people's lives and join a team that's shaping the future of medication management!