New Medicine Service
If you've been prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from our pharmacists through a free scheme called the New Medicine Service (NMS).
People often have problems when they start a new medicine. As part of the scheme, our pharmacists will support you over several weeks to use the medicine safely and to best effect.
The service is only available to people using certain medicines. In some cases where there's a problem and a solution cannot be found between you and our pharmacist, you'll be referred back to your doctor.
Who is eligible?
The New Medicine Service is only available for people living in England who have been prescribed a new medicine for these conditions:
urinary incontinence or retention
long-term risk of blood clots or blocked blood vessels, including DVT (deep vein thrombosis)
How does the service work?
If you've been prescribed a medicine to treat a long-term condition for the first time, you may be able to get extra help and advice about your medicine from our pharmacists through a free scheme called the New Medicine Service (NMS).
Start your medicine
You can talk to one of our pharmacists when you first start taking your medicine and ask any questions you may have about it. For example, you might want to know about side effects or how you can fit your treatment around your lifestyle.
Second appointment
You'll have a follow-up appointment 2 weeks later, when you and our pharmacist can talk about any issues you might have experienced with the medicine. For example, if you're not taking it regularly or are finding a tablet hard to swallow, our pharmacist can help you get back on track and work with you to find solutions to any issues.
Your third appointment
You will have your last appointment a further 2 weeks later, when you can catch up with our pharmacist again to see how you're getting on. The service then ends, but our pharmacists will always talk to you about your medicines when you need help.
Arrange an appointment
Please call us on 0800 074 3303 or email customerservices@pilltime.co.uk to discuss the New Medication Service. We’re available from 9am to 5pm, Monday to Friday.