This independent pharmacy business is always a step ahead of the rest: it has been operating a hub-and-spoke dispensing model across its seven branches in South Wales for nearly five years.
It is clear why the judges described Mayberry Pharmacy Group as an innovative, forward-thinking organisation. They also praised the company’s tenacity despite the limitations of existing technologies; it has demonstrated the ability to find win-win solutions, with 300 patients a month signing up to its repeat dispensing service.
Since mundane roles have been automated or streamlined, pharmacy teams have reported they feel more valued and everyone is working to the top of their abilities. Furthermore, other health professionals, such as local hospital nurses, have a good relationship with the Mayberry Pharmacy Group, contacting the branches to make sure medicines are dispensed and waiting at home for a patient before they are discharged. What the judges said: Mayberry Pharmacy has shown what can be achieved by strong local collaboration. The benefits to patients, GPs and the pharmacy are there to be seen.
Susannah took the lead on Mayberry Pharmacy’s pioneering project to reduce medicine wastage through GP partnerships. Her hard work has led to countless professional and clinical benefits for the rest of her team, as well as improving her own negotiation and communication skills. The pharmacy was then able to take all it had learnt from Susannah’s hard work and collaborative approach and apply it to similar projects with other surgeries, as well as enhancing its relationships with local care homes, nurses and social workers. What the judges said: This was an innovative and timely project, showing good integration. Susannah has clearly learnt a lot and used opportunities for learning wisely.
The Mayberry Pharmacy Group, was praised by judges for its use of innovative technologies to help patients in care homes and with long-term medical conditions. Head pharmacist at the Newport branch, Jonathan Smith, has developed and used new technologies that allow the team to track in real time any issues arising in both the prescribing and administration of medicines to care home residents, therefore reducing the number of GP prescribing errors.
The group’s head office team was recognised with the award for Delivery of Pharmaceutical Care. The team helped develop specialist analytic technology which allows them to analyse patient prescription patterns and highlight whether they are taking their medicines properly. If they are not, they are then able to perform Medicine Usage Reviews so the patient can better understand their medication. The Welsh Pharmacy Awards panel said: Mayberry Pharmacy has developed a unique way of delivering pharmaceutical care, incorporating several new technologies, along with a proactive, rather than reactive, approach, which is helping the patients they serve.