Do you provide controlled drugs?
Yes, changes to legislation in February 2019 means that controlled drugs can be sent via the Electronic Prescription Service. Controlled drugs require signed delivery, so please get in touch to confirm your delivery preferences.
Can you deliver insulin?
Yes, we send insulin in refrigerated packaging on 24 hour tracked delivery, which keeps your medication at the required temperature in transit.
Does the whole prescription come at the same time?
PillTime aims to deliver all of your service user’s repeat medication every 28 days.
Can we use PillTime if our service users have 7-day prescriptions?
We are unable to send medications on a weekly basis because it takes more than seven days to prepare and deliver our PillTime pouches.
You could ask the GP to change the prescriptions to be monthly. If this is not possible, a traditional community pharmacy is more suitable for your needs.
What happens if a prescription is received late?
If we don’t receive the prescription at least 15 days before your service users next medication start date, we will alert you and, from time to time, we may ask that you help us by contacting your surgery.
Do you always use the same brands?
We aim to provide brand consistency at all times but occasionally it might be necessary to use an alternative brand due to manufacturer supply issues.
What about expiry dates?
Pouched medication – we ensure that all medication put into pouches is within its expiry date. Once in the pouch, the expiry date will reduce to three to six months. But because each pouch clearly shows the date and time the contents should be taken, you can rest assured medication will be ‘in date’ if taken on time.
Medication that we provide in its original packaging will have an expiry date stated on the container.
Do you accept emergency prescriptions?
Should a prescription be issued outside of the regular repeat medication, let us know and we will send it to you in original packaging to start straight away.
If you need the medication that day, contact us and we will email you the barcode for the urgent prescription. You can use this barcode at any local pharmacy so they can dispense the medication immediately.
What happens if medications are changed mid-cycle?
Remove old – we can remove the medication from the remaining pouches. This is straightforward because we store images of every pouch dispensed which helps us remove the medication specified.
Add new – we will dispense it in its original pack (non-pouched) and then add it to the next cycle of pouches.
How do I return unwanted medicines?
Please return it to us by post to the following address:
Medication Returns, PillTime Ltd, 9 St. Andrews Trading Estate, Avonmouth, Bristol, BS11 9YE
Alternatively, you can take wastage to any NHS pharmacy who is dutifully bound to accept it.