Pharmacy pill packs FAQs

PillTime is an NHS digital pharmacy and was founded in 2016 by award-winning pharmacist Paul Mayberry. PillTime organises all your medication into pharmacy pill packs that are clearly labelled, easy to open, dose-specific pouches to help you take it on time, every time.
What is PillTime?
PillTime is a digital NHS pharmacy that takes care of all your prescription medication. We organise your medication into clearly labelled, easy to open, dose-specific pouches and deliver them to your door, for free.
How much does PillTime cost?
PillTime’s service is free of charge. If you pay for your prescriptions, this cost still stands. However, there is no additional charge for our personalised pouches and delivery.

If you do not pay for your prescriptions, please ensure you let us know what your exemption status is. Alternatively, you can update this information by logging into your Patient account on our website.
What is PillTime’s relationship with the NHS?
As a registered NHS pharmacy, PillTime provides your prescription medication on behalf of the NHS, like any other community pharmacy. PillTime is funded in the same way as the community pharmacies you see on the High Street and does not charge the NHS any extra fees for our additional service features, such as pouching and delivery.

PillTime’s primary goal is to help people live healthier, happier, longer lives by making medication simple. This, in turn, reduces pressure on vital NHS services.
Where is PillTime based?
PillTime is an NHS registered digital pharmacy. As a distance-selling pharmacy, we do not have a physical ‘shop front’. Our production site operates from our dispensary in Avonmouth, Bristol, and we deliver to all addresses in England.
How can I get in touch?
Our office hours are from 8.00 to 16.30 Monday to Friday, excluding Bank Holidays.

You can contact our team of advisers in whichever way is most convenient for you, using one of the following methods:

- email at customerservices@pilltime.co.uk;

- live chat on our website between 08:00-16:30; or

- call us between 9:30-16:00 on 0800 074 3303.