Coronavirus advice: what you need to know

As the outbreak of coronavirus (COVID-19) has developed, we urge our patients to read our advice on symptoms of the virus, how to access support and how to get their medicines.

Accessing the correct information

Since the initial outbreak of the coronavirus, there’s been a widespread of “fake news” circulating online which causes many people to panic and worry. When it comes to your health and wellbeing, it’s important that you access information from a knowledgeable and trustworthy source.

If you’d like to find out more information about the outbreak, visit the NHS website for accurate and up-to-date advice.

Government advice on coronavirus (COVID-19).

The government are advising that if experience any symptoms of coronavirus, such as a high temperature or a continuous cough, you should self-isolate for a 7-day period. If you’re finding it difficult managing your symptoms at home, your symptoms have got worse and you’re not feeling better after the 7-day period, you should use the NHS 111 online service.

It’s important that you also:

Use a tissue when coughing or sneezing, then bin the tissue after you’ve used it.

Wash your hands with soap and warm water for at least 20 seconds. If you don’t have any hand wash, you can use sanitiser gel instead.

If your hands aren’t clean, avoid touching your eyes, nose and mouth.  wash-your-hands

What are the symptoms?

The main symptoms to look out for are:

A cough- this can be any kind of cough, not just dry

shortness of breath

breathing difficulties

Fever (high temperature) or chills

Other symptoms are fatigue, headaches, sore throat, aches and pains.

If you develop any of these symptoms you will need to self-isolate.

Supporting each other

Minimising the spread of coronavirus is everyone’s responsibility. Here’s what you can do to help stop the spread:

NHS advice

Follow NHS advice about protecting yourself. For example, washing hands properly and frequently.

When you sneeze or cough, cover your mouth with a tissue or sleeve (not your hands) 


Avoid contact with any vulnerable/elderly people if you have any symptoms.

If you know someone who’s been unwell, avoid contact. 

Avoid gatherings and crowded places such as clubs and theatres.

Avoid non-essential contact. For example, hugging and/or handshaking.


Do not stockpile or panic buy, consider more elderly and vulnerable people who will have difficulties accessing daily essentials.

GP surgeries

Most GP surgeries have closed their doors for walk-ins and some GP surgeries have cancelled patient appointments. Do not visit your GP, if you have any concerns, we suggest telephoning them instead.

Alternatively, you can contact NHS 111 out of hours.


Order your repeat prescription online instead of popping into the GP surgery. If your surgery doesn’t accept online orders, we advise contacting them to get advice on the safest way to order.

Some pharmacies will order on your behalf, at PillTime we order patients prescription via fax or email unless the GP surgery advises us otherwise.

If this happens, we ask patients to contact their surgery for advice. Patients can also download the Healthera app which allows people to order their repeat prescriptions in the comfort of their own home. 

For collection, instead of travelling to a pharmacy, you could sign up to an online service to get your medicines delivered. PillTime delivers patients medication directly to their door, it saves our patients the worry of travelling and even better, the service is free. For more information about medication pouches with PillTime, check out our blog post.

Sign up online today at, it should only take you around 5 minutes.